My consultancy helps organisations lift their performance and standing. I have consulted to Broadspectrum, the NSW Department of Justice, the NSW Land & Housing Corporation, Lend Lease, Australia Council for the Arts, Sydney Trains and NSW Trustee & Guardian. My work encompasses:
Analysing performance issues, developing KPIs and undertaking process mapping and performance improvement projects
Carrying out reviews and quality audits
Providing change management strategy, planning and delivery
Generating and delivering learning & development on management skills such as communication, leadership, and performance improvement / process mapping with a focus on the use of simulation and game-based techniques
I use analytical techniques where I can to paint a clear, measurable picture and as a basis for decision-making.
My analytical work has encompassed:
Articles and E-Newsletter
I have written extensively on management issues, with articles published in Management Today, Training & Development and Government News magazines: click here to read articles and briefs on the real world applications of analytics to business, how to make a compelling business case on one page, how to vaccinate your organisation against an epidemic of meetings, the concrete benefits of enhanced communication, the key to successful structural reform, how to crack the code of customer satisfaction, the performance of local councils in processing development applications, and more.
To read my latest content (in particular my Strategy Snippets®) see my posts and articles on LinkedIn - connect with me here
© Michael Carman 2010-2024
Photo credit: Matthew Duchesne
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